Privacy Policy
Last updated: 2 June 2025
1. Introduction
Luckbox Studios Pty Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you engage with our website and services. This policy applies to all users of our website, including those who create accounts and subscribe to our services. It also extends to any subsidiaries of Luckbox Studios Pty Ltd, allowing for data sharing within our company group. By using our services, you consent to the collection, use, and disclosure of your information in accordance with this policy.
2. What Information Do We Collect?
We collect personal information necessary for providing our services and improving your experience. This may include:
- Registration Information – Name, email address, and any details provided when creating an account.
- Landing Page Data – Name and email address collected from sign-up forms.
- Account Information – Additional information provided by users after registering.
- Usage Data – IP address, browser type, operating system, and interactions with our website.
- Cookies and Tracking Technologies – We use cookies and similar technologies to enhance user experience.
3. How Do We Use Your Information?
We use your personal information to:
- Provide and manage your access to our services.
- Create and maintain user accounts.
- Improve our website, content, and user experience.
- Send updates, newsletters, and promotional materials (only with your consent).
- Conduct data analysis and research to enhance our platform.
- Prevent fraud, security threats, or malicious activities.
- Comply with legal obligations.
4. Sharing and Disclosure of Your Information
We may share your personal information under the following circumstances:
- Subsidiaries and Related Companies – Data may be shared with future subsidiaries of Luckbox Studios Pty Ltd for business purposes.
- Service Providers – We work with third-party providers who assist in hosting, data storage, and analytics.
- Legal and Regulatory Requirements – If required by law, we may disclose information to law enforcement agencies or regulators.
- Business Transfers – In the event of a merger, acquisition, or sale of assets, your information may be transferred.
5. Security of Your Information
We implement reasonable safeguards to protect your personal data from unauthorised access, misuse, or disclosure. This includes:
- Data Encryption – Secure storage and transmission of sensitive information.
- Access Controls – Restricted access to personal data within our organisation.
- Regular Security Audits – Reviewing security measures to prevent breaches.
6. Accessing and Updating Your Information
You have the right to access, update, or correct your personal information. If you wish to make any changes, you can:
- Update your account settings on our platform.
- Contact us at social@ballr.live.
We may require verification before processing requests to ensure security.
7. How to Opt-Out
You can manage your privacy preferences by:
- Unsubscribing from marketing emails via the "unsubscribe" link.
- Adjusting your browser settings to control cookies and tracking.
- Requesting data deletion by contacting us.
8. Data Retention
We retain personal information for as long as necessary to fulfill business needs and legal obligations. When no longer needed, data will be securely deleted or anonymised.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact:
Luckbox Studios Pty Ltd
Level 12, 99 William Street, Melbourne VIC 3000
Email: social@ballr.live